Support
Complaints
We take complaints seriously and aim to resolve them promptly and fairly.
Raising a complaint
If you have a complaint about FinAI, please contact us via the access form on the home page with a description of the issue and your preferred outcome. We will acknowledge your complaint and respond as soon as reasonably practicable.
External dispute resolution
If we cannot resolve your complaint, you may have the right to escalate it to an external dispute-resolution scheme. Contact details for the applicable scheme will be provided in our response.